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Our promise

Family owned & operated

Since 1936

We stand behind the quality of our plants and ensure that when you take them home each plant is healthy and true to its name. We’ll help you find the right plant for the right place and give you growing advice so you can have success in the garden.

Your Responsibility

We cannot warranty plants against conditions that are beyond our control after you take them home, including animal damage, weather, plants left in their original pot too long without proper care, improper planting, placement or care. To protect your investment, follow our recommendations to help your plants thrive.

  • Water properly: Avoid over and under watering. Follow our watering instructions.
  • Protect your plants from animal damage by using chicken wire or other protection.
  • Mulch correctly: Avoid smothering plants with too much mulch and keep it away from the base/crown of the plant. Follow our planting and mulching instructions.
  • Plant within 2-3 days after purchase in the conditions the plant is best suited. 
Our Warranty

We offer a one-time store credit for the purchase price of the plant that failed. The receipt and the entire plant must accompany all requests for credit. If you are unsure, email pictures to grow@thegrowingplace.com.

  • Trees, shrubs, & evergreens: Warranty for one year from date of purchase
  • Perennials & roses: Warranty for the current growing season. (Growing season defined as April 1 – October 1)
  • Annuals, houseplants, herbs, vegetables, trees/shrubs/perennials used in containers, and discounted landscaper purchases are not covered under the warranty.
RETURNS & EXCHANGES

Items for return or exchange must be in original condition. Receipt required. Because plants are living things, we cannot accept returns on plants that have been left in their pots too long without proper care or plants that have already been planted.

  • Cash/credit card refund within 7 days for live material and hard goods: Receipt required. Plant or item must be in the same condition and container as purchased.
  • Store credit within 30 days for hard goods: Receipt required. Item must be in the same condition and packaging as purchased.
  • Holiday Greens & Designer-created Containers: Refund within 24 hours. Must be in the same condition as purchased. Receipt required.
class & workshop cancellations

To cancel your registration for a class or workshop, email us at grow@thegrowingplace.com or call 630.355.4000.

  • Cancellation at least 7 days before class starts: full refund 
  • Cancellation 3 to 6 days before class starts: store credit for full amount 
  • Cancellation less than 3 days before class starts: no refund or store credit
  • There is no refund for non-attendance. 

You may also gift your registration to someone else if you cannot attend. Call or email us with the recipient’s name and email before the class starts. 

TGP PLANT GUIDES

Our 2024 Plant Guides are free and can be picked up at either location. It includes a Getting Started in the Garden and a Getting Started in the Veggie Garden section with best practices for planting, watering, and caring for your plants. 

It also has descriptions and planting info for most of the annuals, perennials, trees, shrubs, herbs, natives, fruits, and vegetables we carry.